Frequently Asked Questions

Though we strive to get your order to you as soon as possible, please allow up to 2 business days to process your online order. You will receive an email notifying your order has shipped from our Hillsborough Roastworks with tracking information.

We currently ship within the contiguous United States via FedEx and USPS. We also offer USPS shipping to Hawaii, Alaska, Puerto Rico, and the Virgin Islands.

All orders are shipped from our Hillsborough, NC 27278 Roastworks. Shipping times vary from 1 to 7 business days.

There are many factors that contribute to a coffee's taste from processing to roasting to brewing. We found tasting notes are more descriptive in guiding you to the overall coffee experience than confining each into a roast profile, which is why we have removed them from our descriptions. The best way to help determine a roast is to check out the tasting notes.

Here's a general breakdown. If you see notes of:

bright, citrus, fruit, floral = light roast
sweet, caramel, vanilla, chocolate = medium roast
dark chocolate, full body, earthy, syrupy = dark roast

If you have any questions or would like further assistance in selecting a coffee to purchase, please don't hesitate to get in touch with us!

We offer free shipping to any of our listed store locations. We do not offer pick ups at our Hillsborough Roastworks. Orders will be delivered to each store Mondays and Thursdays by 4pm. Order processing is up to two business days. Orders placed over the weekend will be processed Monday. You will receive an email notifying you once your order arrives at the specified store.

One discount can be redeemed per transaction.

Discount codes must be input at time of purchase during the checkout process. We can not retroactively discount orders already in process or provide refunds based on a discount code not working at time of checkout.

Please note, our subscriptions are considered a discount and can not be combined with a promotional code.

If you have any questions or comments regarding your discount or shopping experience, please email us at orders@joevangogh.com or give us a call, we are available Monday – Friday 9am – 3pm 919.644.0111

We package our coffee in 12oz bags.
USPS Transit Map

USPS Transit Map
FedEx Transit Map
FedEx Transit Map